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Frequently Asked Questions about the technical requirements and problems encountered for accessing myTax Portal.

On this page:

• General
• Mistake pages
• Browser Compatibility
• CorpPass Support

Full general

Q1. How practice I capture a total-page screenshot in Safari on my iPhone/iPad (iOS ix and to a higher place)?

For Safari on iPhone/ iPad (iOS 9 to 12):

1. Tap on theon the screen.
2.  Tap on 'Options>':

   

3. Tap on 'PDF', and tap 'Done':

   

4. Tap on 'Save to Files':

   

5. Tap on the binder that you wish to store your PDF, and tap 'Save':

   

For Safari on iPhone/ iPad ( iOS 9 to 12 ):

1. Tap on theon the screen.
2. Tap on the icon 'Relieve PDF to iBooks'.
   
3. The PDF will be stored in your local iBooks storage.

Error pages

Q2. What should I do if I hit "The page cannot exist displayed" error?

Pace i:
Clear cookies, cache and history by following the appropriate procedure beneath for your web browser:

Internet Explorer eleven

1. Open start menu and search Internet Options
2. Select Cyberspace Options and become to Browsing History and click Delete
3. Leave the checkbox as default and click Delete

Google Chrome

1. Type chrome://settings/clearBrowsingData in the accost bar
2. Select Time range to All Fourth dimension
3. Tick on Browsing History, Cookies and other site data and Cache paradigm and Files
4. Click on Clear Information

Safari

1. Click Safari on the menu bar and select Preference
2. Click Advanced Tab and cheque Show Develop menu in bar option to add the bill of fare to Safari by default
3. Click Develop on the card bar and select Empty Caches

Firefox

1. Type nigh:preferences#privacy in the address bar
2. Ringlet down y'all volition see a History sub heading click Clear History
3. Select Time range to clear to Everything
4. Tick on Browsing & Download History, Cookies, Grade & Search History, Active Login, Cookies and Cache
5. Click OK

Microsoft Border

1. Click the menu at the peak-correct corner and select Settings
2. Nether Clear browsing data, click Choose what to articulate
3. Cheque Cached data and files and click Clear

Annotation: When y'all articulate your cache and cookies, your previously visited websites volition be removed. If you want to salvage any of these sites for future reference, add them as Bookmarks before clearing cache.

Alternatively, you may use Private Browsing mode on your spider web browser. For Internet Explorer or Mozilla Firefox, press Ctrl + Shift + P after launching Explorer or Firefox. For Google Chrome, press Ctrl + Shift + N later on launching Chrome.

Step 2:
Ensure that your device(due south) run across the minimum browser compatibility requirement to access myTax Portal.

If the problem persists, chat with united states of america at go.gov.sg/iras-chat or study the incident at go.gov.sg/iras-incident-written report.

1. Date and time when you encountered bug
2. Browser blazon and version number (east.g. Google Chrome 70, Microsoft Edge 42, Apple Safari xi etc.)
3. Operating system yous are using (e.g. Windows 10, Macintosh OS 10.13 High Sierra, iOS11, Android 8 etc.)
4. Whether problem encountered while using desktop or mobile eService
5. Description of steps leading to trouble faced
6. Error messages or the screenshot of the errors encountered (if whatsoever)

Q3: I take encountered "System has encountered some technical issues. You tin can close your browser and try again afterward. Alternatively, you can try on another browser using your computer or mobile device." error message upon login. What should I do?

Stride 1:
Shut all existing browsers and log in again on a new window/session.
Alternatively, y'all can try on another browser using your computer or mobile device.

Footstep 2:
Clear cookies, cache and history past following the appropriate process beneath for your web browser:

Internet Explorer 11

1. Open up start carte and search Internet Options
2. Select Internet Options and go to Browsing History and click Delete
3. Leave the checkbox as default and click Delete

Google Chrome

1. Type chrome://settings/clearBrowsingData in the address bar
2. Select Time range to All Time
3. Tick Browsing History, Cookies and other site data and Enshroud epitome and Files
4. Click on Clear Information

Safari

1. Click Safari on the card bar and select Preference
2. Click Avant-garde Tab and check Bear witness Develop card in bar option to add together the carte du jour to Safari by default
3. Click Develop on the carte bar and select Empty Caches

Firefox

1. Type about:preferences#privacy in the address bar
2. Whorl down you will encounter a History sub heading click Clear History
3. Select Time range to clear to Everything
4. Tick Browsing & Download History, Cookies, Class & Search History, Active Login, Cookies and Enshroud
5. Click OK

Microsoft Border

1. Click the bill of fare at the top-right corner and select Settings
2. Nether Articulate browsing data, click Choose what to clear
3. Cheque Cached information and files and click Clear

Annotation: When you articulate your cache and cookies, your previously visited websites will be removed. If you want to save whatsoever of these sites for future reference, add them equally Bookmarks before clearing enshroud.

Alternatively, you lot may employ Individual Browsing manner on your spider web browser. For Internet Explorer or Mozilla Firefox, printing Ctrl + Shift + P later launching Explorer or Firefox. For Google Chrome, press Ctrl + Shift + N after launching Chrome.

If the problem persists, chat with us at get.gov.sg/iras-chat or study the incident at go.gov.sg/iras-incident-report.

1. Date and time when you encountered problems
2. Browser type and version number (e.chiliad. Google Chrome 70, Microsoft Edge 42, Apple Safari xi etc.)
3. Operating system you lot are using (e.g. Windows ten, Macintosh Os 10.xiii High Sierra, iOS11, Android 8 etc.)
4. Whether trouble encountered while using desktop or mobile eService
5. Clarification of steps leading to problem faced
6. Error messages or the screenshot of the errors encountered (if any)

Browser Compatibility

Q4. What are the browser compatibility requirements for accessing myTax Portal?

Browser Compatibility

For PCs/ desktops:

Operating Organisation (OS)	Browser Version
Windows 10	Microsoft Border 96 and to a higher place Google Chrome 96 and to a higher place
Windows eight.one	Google Chrome 96 and above
Macintosh Operating System - MacOS 12 (Monterey) - MacOS 11 (Large Sur) - MacOS ten.15 (Catalina)	Safari 14 and fifteen Google Chrome 96 and in a higher place

For iPhones & iPads:

Operating System	Browser Version
iOS 15 / iPadOS xv	Google Chrome 96 and in a higher place Safari 15
iOS 14 / iPadOS 14	Google Chrome 96 and above Safari xiv

For Android Tablets and Phones:

Operating System (OS)	Browser Version
Android 12	Google Chrome 96 and above Samsung Net 16
Android eleven	Google Chrome 96 and in a higher place Samsung Internet xvi
Android ten	Google Chrome 96 and to a higher place Samsung Net 16

CorpPass Support

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Source: https://www.iras.gov.sg/digital-services/others/mytax-portal-technical-faq

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